Sector: Information Technology | Focus: Systems Software
HQ: Santa Clara, California
Financial Risks
ServiceNow faces risks from litigation (patent infringement), macroeconomic uncertainty (interest rates, inflation, bank failures), and potential unrecoverable losses on available-for-sale debt securities. The company's reliance on one large customer poses a concentration risk. Uncertainties surrounding the realizability of California deferred tax assets also present a risk. The outcome of ongoing legal proceedings is unpredictable and could result in material losses.
Financial Upside
ServiceNow's revenue is growing, with subscription and professional services increasing. Remaining performance obligations (RPO) are substantial and expected to generate future revenue. The company has a high renewal rate (98%) and a large customer base (2,020+ with ACV >$1M). Acquisitions, like G2K, aim to enhance the Now Platform and expand product offerings. Positive operating cash flow and substantial liquidity are also positive indicators.